1. Supplier identification
Stackableevents.com, Blockcon.co.uk and yorkshirebrickshow.co.uk are sites operated by Stackable Events Limited.
We are registered in England and Wales under company number 09553719 and with our registered office at 67 Haven Avenue, Grimsby, DN31 2PA.
Our main trading address is: Unit 4a, The Courtyard, Freeman Street Market, Nelson Street, Grimsby, DN32 7DS.
We are regulated by Trading Standards and consumer concerns should be reported to the Citizens Advice consumer helpline on 03454 04 05 06.
Stackable Events is not endorsed by, affiliated to or in any way connected with The LEGO Group of companies.
The website is owned by Stackable Events Limited and the data controller is Stackable Events Limited.
We are registered with the Information Commissioners Office and our registration number is ZA194866.
3. Product information
Event tickets are non-refundable, except f the event you have booked is cancelled, rescheduled or has changed location. In these cases you are entitled to a refund of the face value of the ticket – additional fees will not be refunded. In accordance with English Law you are not entitled to a refund if you can no longer attend an event or if any advertised activity is substituted at an event. See http://www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-my-ticket for more information on your rights.
You must retain your ticket on your person at all times during the Event and your ticket may be invalidated if any part of it is removed, altered or defaced.
Upon purchase, please check tickets carefully as mistakes cannot always be rectified after purchase. Stackable Events Limited will not be responsible for any ticket that is lost, stolen or destroyed. You are solely responsible for the safe-keeping of your ticket. It is not always possible to issue duplicate tickets. If duplicates are issued, a reasonable administration fee may be charged. Tickets are not transferable.
Party & Workshop Bookings
DEPOSITS: A minimum 50% non-refundable deposit must be paid to confirm your booking. Failure to do so may result in your requested date and time being allocated to another party. The balance for parties and for hires must be made either by Cash, Card, Cheque or Bank Transfer 1 week prior to the event to allow 5 working days for the cheque to clear. Late bookings of 7 days or less should be paid in full by Bank Transfer only. Bounced cheques will be charged at £5.00 per item to cover administrative costs and bank charges.
Cancellations will incur the following charges, which are immediately payable:
- Less than 1 weeks’ notice – 100% of the booking value.
- More than 1 weeks’ notice – 100% of the deposit paid.
The published cost of a Stackable Events party does not include the hire of indoor venues or food. When booking your venue we will generally require 30 minutes set up time prior to the party. Please note the maximum number of children/delegates that we can accommodate is 40. We will normally reconfirm final numbers attending one week before the set party or workshop date. The party/workshop organiser is responsible for their guests/delegates before, after and during the activities. Please ensure that guests wear suitable attire and footwear.
The parent, guardian or organiser is responsible at all times for the general supervision of children/delegates within the venue whether at home or at any other premises, for the supervision of exits, and in the case of minors, for ensuring that children only leave the party venue with their own parent or guardian. Stackable Events supervisory responsibility is strictly limited to the party activities provided by us.
Stackable Events reserves the right to make any changes to the activity and games plan that is deemed necessary to ensure the most successful outcome. Such changes may be triggered by (but are not limited to) weather, venue hazards & restrictions, guest numbers & age and ability levels.
Stackable Events reserves the right to request the removal from the party, any person causing significant disruption or safety risk to themselves or other guests. If the request is refused Stackable Events reserves the right to terminate the party or workshop.
A 2 hour party includes a scheduled break for food. During this time the entertainer will be happy to assist you in keeping the children at the table, background music and coordinating the singing for the birthday cake. If a break is not required, entertainment will be provided for 1½ hrs only unless special arrangements have been made in advance.
Stackable Events does not supply any food or drinks. These are to be supplied and provided by the organiser.
HEALTH & SAFETY: Our activities do not warrant the need for a DBS check as the activities are monitored by parents and/or teachers at all times. Should you require us to provide a DBS check we can happily obtain them for your peace of mind.
Stackable Events will not accept liability for the injury of any child at a Stackable Events party due to incorrect use of the equipment provided. LEGO sets contain small parts, and whilst we endeavour to provide LEGO that is suitable for the age of the children attending there is still a risk that children can choke on small parts if not supervised or cause cuts and bruises if stepped on or used incorrectly. Participation by your child or children is your acceptance of that risk, on their behalf.
The organiser undertakes to indemnify Stackable Events in respect of any damage to property or any other loss of any nature whatsoever that Stackable Events may suffer as a result of any act or omission of the organiser or guests at the event. Stackable Events do not accept any liability and shall not be liable for non-completion of the event or for any delays arising as a result of Bad weather; Loss, damage or cancellation due to fire, floods or any other cause beyond its reasonable control; State funerals and days of public mourning; Strikes, riots or lock outs affecting any trade with which Stackable Events is concerned
4. Right to cancel (Goods)
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods except in the circumstances listed below.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods or services:
- The supply of goods, or services, other than supply of water, gas, electricity or district heating, for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period;
- the supply of goods that are made to the consumer’s specifications or are clearly personalised;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of alcoholic beverages, where their price has been agreed at the time of the conclusion of the sales contract, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market which cannot be controlled by the trader;
- contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance;
- the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
- contracts concluded at a public auction;
- the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.
5. Complaints Handling
Complaints should be submitted in writing to us at our registered address, via e-mail, or using our contact form on this website, or presented verbally to a member of staff in person, or over the telephone. All of our contact details are available on our Contact page at http://www.stackableevents.com/contact.
Complaints will be acknowledged in writing within 3 working days (Monday to Friday). A full response will be provided within 10 working days. If you are not satisfied with the response, you may escalate the matter by appealing the matter in writing. A full response to an escalated complaint will be provided within 20 working days.
If you are still not satisfied with the response, and you believe that your consumer rights have been affected, you can report your concerns to to the Citizens Advice consumer helpline on 03454 04 05 06.
All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
None of the terms or outlined above affect your Statutory Rights as a consumer.